Making HIA Altogether Better

Everyone knows Harrisburg International Airport is the convenient choice. However, we are working to make the HIA airport experience Altogether Better. What is Altogether Better? To us, Altogether Better means easy access, ample parking, shorter lines at check-in and security, a clean and safe facility with quality food, news and gift choices, free Wi-Fi, and flight options to get you where you need to go. We believe an airport shouldn’t be confusing or stressful.

Yet, every day, people have questions or something unexpected arises.

Department Spotlight – Customer Service

“Where are the rental cars located?” “Where do I get the shuttle to long term parking?” “What hotels are nearby?” “Can you tell me when my family member’s flight will arrive?” These are just a few of the many questions our customer service staff answer as they help the 3,500 people a day who choose HIA.  Whether dealing with flight delays and diversions or simply helping a plane full of families returning from Disney, the HIA customer service staff work to make the passenger and visitor experience Altogether Better by providing timely answers and pointing people in the right direction. The customer service team answers HIA’s main phone line, staffs the information desk, and works in the Susquehanna Club, HIA’s frequent flyer club located in concourse A. Our customer service staff has more than 25 years of experience and plays a crucial role in keeping airport operations running smoothly.

Here are some tips from our customer service staff on how to make your time at HIA Altogether Better:

1.       Write down the row number or take a picture of where you parked so you can easily find your vehicle.

2.       If you are picking someone up at the airport, make sure you have their flight number so we can help you check the status.

3.       Put something on the exterior of your suitcase to make it easily identifiable – all those black suitcases look alike!

4.       If you are staying at a hotel, make sure you have the name and address as there are many hotels from the same brand in the area.

Thank you for choosing HIA. We look forward to seeing you again soon!

Customer Service Team
Lola, Al, Cheryl and Carol

CS Team 2015