Services & Assistance
Can I talk to the airline staff stationed at HIA?
The airline staff of HIA is here to assist arriving and departing passengers only. HIA does not own the airlines, we merely lease space to our tenants who employ their own staff and use separate phone and computer systems. HIA staff is responsible for the operation and maintenance of the terminal building and related infrastructure only.
Because of that, we cannot connect calls to your airline or answer questions about lost bags, reservations or airline policies. You will need to contact your airline with those questions.
Some airlines serving HIA choose not to provide local phone service. HIA staff must adhere to each airline’s standard operating policies and may not release unlisted phone numbers to the public. All of the airlines provide 800 numbers, however, so you can always speak to an airline representative.
I lost an item in the terminal. What should I do?
If you lost an item in the airport itself, sometimes those items are turned in and will be held by the HIA police department. Please call 717-948-3501 to see if your item is in lost and found.
If you lost an item on an airplane or in a rental car, you will need to contact that airline or rental car company directly via their toll-free number.
Is there a currency exchange facility at HIA?
No, there is no such service at the airport. We recommend you visit your local banking institution for more information on this type of service.
Are there shoe shine services at HIA?
No, there is no such service at the airport.